At GRACEFUL GROVE LLC, we are committed to providing you with the best shopping experience. Below are some frequently asked questions from our customers and our answers. If you have any further questions, please feel free to contact us!
- What’s special about your trekking poles?
Our trekking poles are made of high-quality materials and designed for comfort and durability, suitable for a variety of outdoor activities. We also offer a variety of styles and sizes to meet the needs of different customers.
- How do I choose the right trekking poles for me?
Choosing the right trekking poles depends primarily on your height, the environment you will be using them for, and your personal preferences. We recommend reviewing our product descriptions and buying guide, or contacting customer service for advice.
- Do you offer international shipping?
Currently, we only offer shipping within the United States. If you are outside the United States, please stay tuned for our future expansion plans.
- How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the shipment status of your package using the link in the email.
- How do I request a return or refund?
You can request a return within 30 days of receiving the goods. Please refer to our Refund and Returns Policy for details and procedures.
- What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a replacement or a full refund.
- What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, etc.
We look forward to hearing from you and are dedicated to serving you!