At Graceful Grove LLC, we are committed to providing high-quality trekking poles and exceptional customer service. If you are not satisfied with your purchase, our money-back and return policy is designed to ensure a positive shopping experience.
- Return Policy
Return Period: You can request a return within 30 days of receiving the item. Please ensure the item is unused and in its original packaging with all accessories.
Return Conditions: The item must be in resalable condition and undamaged or worn.
Include the original invoice or proof of purchase.
- Refund Process
Request a Refund: Please contact us via our customer service email stephanie@gracefulgrove.shop, providing your order number and reason for return.
Return Address: 232 KALORAMA ST APT 1, STAUNTON, VA 24401-4344
- Costs
Shipping Costs: Return shipping costs are borne by the customer unless the item is defective or the wrong item was sent.
Refund Method: Once we receive and inspect your returned item, we will process your refund. Refunds will be returned to your original payment method. Processing time may take 5-10 business days.
- Exchange Policy
If you wish to exchange for other products, please apply for a return first. You can place a new order after receiving the returned item. We recommend completing the exchange within 30 days of order confirmation.
- Special Circumstances
Damaged or Defective Goods: If you receive damaged or defective goods, please contact us within 7 days of receipt. We will provide a replacement or a full refund.
Clearance Items: Clearance items are generally not eligible for returns. Please confirm the specific items listed.
Thank you for choosing GRACEFUL GROVE LLC. We look forward to providing you with the best shopping experience!